Hastie Services is the air conditioning and foodservices division of the Hastie Group. Hastie Services has a team of specialists and highly-qualified field technicians who can service air conditioning systems throughout Australia. They also provide support 24 hours 7 days a week, in the case of emergency services.
Data#3, the main IT contractor company of Hastie Services, commissioned CoSource to develop Hastie I-Service, a Microsoft SharePoint 2007 based web portal that allows Hastie Services customers to view information for each site in their portfolio, log service calls, view performance reports, and check on the status of any calls. Additionally, the system makes available a huge document library of thousands upon thousands of pieces of Hastie documentation related to any activity on the customers’ equipment. To achieve this, I-Service integrates data from three different Hastie Services systems.
I-Service Customer Self-Service Portal
Hastie Services required a self-service application that reduced the increasing customer service workload generated by clients requesting all kinds of information pertaining to the services given to their sites and equipment.
The key goals of the project were:
A custom ASP.NET 3.5 application that leverages MOSS document storage, indexing, search and security features to concentrate and present data from the PRONTO ERP system, Hastie Services quoting application and document files.
Some of the main components of the system are:
CoSource developed the entirety of the project based upon the specifications and architecture laid out by Data#3, the main contractor company. The process involved constant communication with Data#3, meeting deadlines and affronting implementation challenges ranging to from a complete UI redesign, to important core architectural modifications triggered by new requests from the end customer which were implemented on time and to customer satisfaction.
** MOSS 2007 ** ASP.NET 3.5 ** PRONTO APIs ** SQL Server ** Telerik UI ** LINQ to SQL **